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Price and service transparency

Transparency Rules and guidance

Our Transparency Rules apply to regulated firms providing legal services in conveyancing and probate.

The Rules aim to make sure that consumers have the information that they need when they are choosing legal services, so they can make an informed decision about which provider to instruct.

The Rules set out the minimum information that firms must provide, but we encourage them to provide additional information that they think will help consumers understand the services they offer. Firms are required to publish information on:

  • price
  • service
  • complaints procedure
  • regulatory status

This must be published on their homepage or through a link from their homepage in a format that is clear, easy to find and understand. If a firm doesn’t have a website, they are required to make the information available on request.

Firms can implement the requirements in a way that best meets the needs of their business and clients. Our transparency guidance and checklist suggest how firms could go about providing the information, with optional presentations and templates. The guidance also sets out the benefits of making information available, both to businesses and consumers.

At present, the Transparency Rules apply only to regulated firms providing legal services in residential conveyancing and probate. We will consider extending them to other legal services in the future.

We continue to work with the other legal services regulators on the consumer-facing website, Legal Choices. We encourage our regulated firms, and all members of our regulated community, to provide a link to the website in their client communications.